Arraymusic – Frequently Asked Questions
Items included with every booking
- 65 chairs (up to 80 on request)
- 14 music stands
- PA system with mics, stands & cables
- Lighting grid & console
- Capacity: 90
- See full gear list
How Does Payment Work?
A non-refundable 25% deposit is due at checkout. Once paid, your time is confirmed and added to our calendar. Final invoice (cleaning fee, rental items, technician fees) are due 1 week before your booking. You can pay your invoice in installments, or as a lump sum.
Access codes are provided once payment is complete. All payments are processed via credit/debit or bank transfer.
Need to Make Changes?
Use the links in your confirmation email to adjust rental items, technician hours, or your booking time/date. You can make changes up to 1 week before your event. If the cost changes, we’ll send you an updated version of your invoice. If you need to cancel, your payments are on file and will be applied to your next invoice.
Booking Multiple Days?
Same hours each day Choose “Select and add another time” after choosing your first time block. 10% discount applies to all days selected.
Different hours each day Use “Schedule another appointment” Consecutive days will qualify for a 10% discount.
Note: Discounts don’t apply to gear rentals, technician hours, or piano tuning. Unbooked hours (9am–11pm) during multi-day use are available to others which may require a full strike of the floor.
Will Array Staff Be There?
Array is a DIY space. You’re in charge of setup and strike unless Array staff is booked. Our techs know the room well and offer support for:
- Audio Recording
- Front of House Sound
- Video Production
- Live Streaming
- Flat-rate Video Recording
How Do I Access the Building?
You’ll receive unique access codes by email 2 days before your booking. Codes activate/deactivate based on your scheduled time. Please account for any setup/strike time you may need. Early arrivals or late departure are not permitted and will incur additional charges.
Cleaning Fee?
Each booking includes a cleaning fee which goes toward our weekly cleaning. Please return all gear and furniture to their original position, leaving the floor clear so the next client can get started quickly. A $100 reset fee will be applied if the room isn’t left in a way that is considerate of others.
Can We Eat or Drink?
Yes! Just clean up and take the trash down to the entry level after your event. There are QR codes on each can to show you the way. Serving alcohol? You’ll need a Special Occasion Permit and a Smart Serve certified bartender.
Still Have Questions?
Our Renter Handbook is a great deep dive. Want to chat? Book a consultation to visit the space or talk with us. We’re happy to help you match the room to your creative vision!